Refund Policy

No paid subscriptions yet

Galta, provided under the Aha Labs brand, is not currently accepting subscription payments or pre-orders. Cloud sync is planned at US$5 per month, but has not launched. There is no active paid trial or automatic renewal to cancel. Installing Galta, signing in or joining early access does not authorize a payment.

First payment: a full refund within 14 days

When paid cloud sync launches, you may request a full refund of your first subscription payment within 14 calendar days after that payment. You do not need to give a reason. This refund window applies to your first payment, not to each monthly renewal.

Send your request within that period using the contact details below. The request date determines whether it is within the window; refund processing does not need to finish within those 14 days.

Renewals and cancellation

Once subscriptions are available, you can cancel renewal before the next billing date using the cancellation controls provided with your subscription or by contacting hello@galta.art. Cancellation stops future renewals. Access continues until the end of the period you have paid for, unless that payment is refunded.

Renewal payments are generally not refunded on a prorated basis for unused days. Cancelling renewal does not itself request a refund. This does not limit refunds for billing errors, mandatory consumer rights or any refund available under the payment provider’s applicable buyer terms.

How to request a refund

Email hello@galta.art with your purchase email, payment date, amount and any receipt or transaction reference. Do not send your full card number, security code, password or identity documents.

For requests covered by this policy, we will arrange the refund through the payment provider to the original payment method. Processing times depend on the payment provider and your bank. If your payment is refunded, the paid cloud-sync access covered by that payment ends.

If you see an unexpected charge

We do not currently collect subscription payments. If we or a payment provider acting for us have collected a Galta subscription payment in error before paid subscriptions launch, we will arrange a full refund. Contact us using the details above so we can investigate. You can also report duplicate or incorrect charges after launch. If the charge is from another service, we will explain that distinction so you can contact the correct provider.

Third-party charges and your rights

Agents and generation services use your own provider accounts and bill you separately. Refunds for those charges are handled under the provider’s own policy.

This policy does not limit any mandatory cancellation, refund or other consumer rights under applicable law, or a payment provider’s authority to issue a refund under its applicable terms. For other questions, see our Terms of Service or contact hello@galta.art.